Terms & Conditions for Retrofit Assist Contractors

last updated: December 11, 2025

1. Acceptance of Terms and Conditions.

The Contractor will be deemed to have agreed to and accepted these Terms immediately upon submitting an Application. Notwithstanding that these Terms are binding on the Contractor, the Contractor will not become a Retrofit Assist Contractor except in accordance with section 4.3 hereof. Capitalized terms used herein will have the meanings assigned to them in Schedule 1 attached hereto.

2. Program Description

2.1. Program Description. The Program, operated by the Administrator, is a community-based program, operating within the Province of British Columbia, to reduce greenhouse gas emissions and improve energy efficiency of Homes by supporting Participants within Participating Communities undertaking Home Energy Upgrades, subject to certain terms and conditions including the Terms.

2.2. Program Details. For information on the Program, see https://retrofitassist.ca/. Participation in the Program is expressly subject to these Terms, as the Administrator may amend from time to time in any manner and without notice to the Contractor in the Administrator’s sole, absolute, and exclusive discretion.

2.3. Changes to Program. The Administrator may, in its sole, absolute, and exclusive discretion and without notice to the Contractor, add, remove, expand, contract, amend, and otherwise change the services, supports, benefits, and incentives offered as part of the Program, including, without limitation, making changes to these Terms, the Program Benefits, and the Program Supports. Without limiting the generality of the foregoing, the Administrator is under no obligation to continue or provide the Program, Program Benefits, or Program Supports, and the Administrator’s ability to provide same is dependent on the Administrator obtaining funding.

3. Program Term.

3.1. Term. These Terms become effective on the Contractor accepting these Terms in accordance with section 1 hereof, and will remain in effect until the earlier of the date:

3.1.1. the Administrator ceases carrying on the Program;

3.1.2. the Contractor provides notice to the Administrator that it wishes to cease participation in the Program; or

3.1.3. the Contractor’s participation in the Program is terminated by the Administrator.

3.2. Termination or Changes to Participation. The Administrator may change, suspend, terminate, or restrict a Contractor’s participation in the Program or any Program Benefit or Program Support at any time and immediately on delivery of written notice to the Contractor, in the Administrator’s sole, absolute, and exclusive discretion and for any reason, including, without limitation, if the Contractor: (a) fails to substantially complete Scope of Work to the Administrator’s or a Participant’s reasonable satisfaction; (b) fails to substantially complete a Scope of Work in compliance with applicable law, including the BC Building Code and any applicable permit, license, or authorization, or with industry best practices; (c) fails to respond to any notice requiring an investigation and if appropriate, curing of, deficiencies in the Contractor’s workmanship in a timely fashion after receiving notice of such deficiency; (d) is in breach of any requirements set out on https://retrofitassist.ca/, the Program documentation; (e) is in breach of these Terms; or (f) defaults on any requirements set by the Administrator, HPSC, or any other person involved in delivering the Program or providing any Program Benefits or Program Supports.

3.3. Effect of Termination or Cessation of Participation in Program. Without limiting the generality of the foregoing, upon termination or cessation of the Contractor’s participation in the Program, the Contractor will immediately: (a) cease promoting itself as a Retrofit Assist Contractor and otherwise as a Program participant; (b) cease making use of any Program materials, including, without limitation, the Licensed Materials, in any manner; and (c) destroy any copies of Program materials, including without limitation, the Licensed Materials, in the Contractor’s possession. Upon termination or cessation of the Contractor’s participation in the Program, the Contractor will immediately be deemed ineligible to participate in the Program.

3.4.Effect of Termination or Cessation of Program Benefits or Program Supports. Without limiting the generality of the foregoing, upon termination or cessation of the Contractor’s receipt of any Program Benefit or Program Support, the Contractor will immediately be deemed ineligible to receive such Program Benefit or Program Support.

4. Program Eligibility and Acceptance.

4.1. Eligibility Requirements. At the time of submitting the Application, and at all times during the Term, the Applicant must meet the following eligibility requirements (“Eligibility Requirements”):

4.1.1. the Contractor must meet the requirements for all Home Energy Upgrade Incentive Programs offered in the relevant Participating Community. If the Contractor does not meet such requirements, the Contractor must expressly state within the Application that the Contractor does not meet such requirements. The Contractor acknowledges that, if the Contractor does not meet such requirements, the Program Benefits and Program Supports the Contractor will receive may be limited;

4.1.2.the Contractor must be a current member of HPCN in good standing and must not have received notice of or been made aware of any facts or circumstances which may give rise to expulsion of the Contractor as a member of HPCN. If the Contractor is not a current member of HPCN in good standing but has received provisional approval into HPCN, the Contract must expressly state within the Application that the Contractor is not a current member of HPCN in good standing but has received provisional approval into HPCN; and

4.1.3. the Contractor must have the capacity, right, power, and authority to enter into the Terms, to become a party hereto and to perform its obligations hereunder.

4.2. Application Materials. If, on reviewing the Application, the Administrator requests that the Contractor provide any additional information, documents, or materials, the Contractor will provide same as soon as practicable.

4.3. Acceptance into Program. Once the Contractor has submitted the Application and any additional information, documents, or materials requested by the Administrator, the Administrator will review the Application Materials, and determine, at the Administrators sole, absolute, and exclusive discretion, whether the Contractor should be accepted into the Program as a Retrofit Assist Contractor. The Administrator may accept the Contractor into the Program as a Retrofit Assist Contractor by delivery of written notice or by making any Program Benefits or Program Supports available to the Contractor.

4.4. Contractor Representations and Warranties. The Contractor represents and warrants to the Administrator that as of the date of Application, the Contractor meets the Eligibility Requirements, the Application Materials are true, complete, and accurate in all material respects, and that the Application Materials are free from any material misrepresentation. The Contractor acknowledges that the Administrator is relying on the representation and warranties set out in this section 4.4.

5. Retrofit Assist Contractor Covenants.
In exchange for participation in the Program and receiving Program Benefits and Program Supports, the Retrofit Assist Contractor covenants as follows.

5.1. Program Documentation and Onboarding. The Retrofit Assist Contractor will read and complete any Program documents provided by the Administrator and will watch the Program onboarding video and attend one Program onboarding session.

5.2. HPCN Certification. If, at the time of submitting the Application, the Retrofit Assist Contractor was not a current member of HPCN in good standing, the Retrofit Assist Contractor will make best efforts to complete the HPCN certificates and training within four months of submitting the Application and will complete the HPCN certificates and training prior to commencing any Scope of Work.

5.3. Site Visits. Subject to the respective Participant’s consent, the Retrofit Assist Contractor will perform Site Visits within fifteen (15) business days of receiving notice from the Administrator.

5.4. Quotes. The Retrofit Assist Contractor will, within ten (10) business days of a Home Visit, provide the Participant and the Administrator with a Quote. The Retrofit Assist Contractor will ensure the Quote meets all Home Energy Upgrade Incentive Program requirements.

5.5. Performance. Once the Service Contract has been approved and executed by the Participant, the Retrofit Assist Contractor will perform the Scope of Work in accordance with the Service Contract and in a manner that is aligned with industry best practices, is safe, and that complies with applicable law, including, without limitation, the BC Building Code, applicable CSA standards and the terms and conditions of any permit, license, or other authorization, and to the reasonable satisfaction of the Participant and Administrator.

5.6. Changes to Quote or Scope of Work. If a Home Energy Upgrade requires any work not included in a Scope of Work, or any costs not included in a Quote, the Retrofit Assist Contractor will obtain the written approval of the Participant and create an addendum to the Service Contract and provide same to the Participant for execution and subsequently provide a copy of such addendum to the Administrator. The Retrofit Assist Contractor will not commence any additional work or incur any additional costs before obtaining an executed addendum from the Participant.

5.7. Incentive Programs. The Retrofit Assist Contractor will provide each Participant with information on any potential Home Energy Upgrade Incentive Programs and use commercially reasonable efforts to assist each Participant with preparation, finalization, and delivery of any documents, information, or other materials reasonably required in order to apply, obtain approval, or satisfy any reporting requirements for any such Home Energy Upgrade Incentive Programs.

5.8. Research and Reports. The Retrofit Assist Contractor will participate in research, reports, evaluations, case studies, and other data gathering and promotional activities as reasonably required by the Administrator to strengthen, support, and promote the Program.

5.9. Licenses and Permits. The Retrofit Assist Contractor will obtain or will ensure the respective Participant has obtained all occupancy, development, building, electrical, gas or other permits, licenses, or authorizations reasonably required by law in order to complete a Scope of Work prior to commencing such Scope of Work and will maintain same until the Scope of Work is complete to the Administrator’s satisfaction. The Contractor will ensure that the Scope of Work is performed in compliance with all applicable law, including the British Columbia Building Code and the terms of any such permit, license, or authorization, and if required, the Scope of Work is inspected and approved by a representative of any local authority of competent jurisdiction.

5.10. Radon Infiltration. If the Retrofit Assist Contractor has identified radon infiltration as a present or potential risk in a Scope of Work, the Retrofit Assist Contractor will use best efforts to mitigate radon infiltration into the respective Home. This may include providing information to the Participant about the benefits of radon testing and mitigation, or installation of a radon vent pipe as and where required by the Building and Safety Standards Branch.

5.11. Payment. The Retrofit Assist Contractor will submit all invoices due and owing under a Service Contract to the respective Participant. However, the Retrofit Assist Contractor acknowledges that the Administrator is in no way liable for any payments due and owing under a Service Contract and is not obligated to ensure any Participant satisfies such invoices.

6. Personal Information and Media.

6.1. Use of Personal Information. The Contractor hereby irrevocably consents to the Administrator’s use of the Contractor’s personal contact information for the purpose of communicating information about the Program to the Contractor and the Participants, to provide Program Benefits and Program Supports, to request feedback about their experiences with the Program, to report on performance of the Program to the Administrator’s funders, lenders, and Program partners, and for any other uses set out in the Privacy Policy. The Contractor further agrees that the Administrator may share information provided by the Contractor to the Administrator with energy advisors, and utility providers for the purposes of operating the Program.

6.2. Media Release. The Contractor hereby irrevocably consents to the Administrator’s use of photographs, documents, and information regarding any Scope of Work, including without limitation, the brand of equipment installed, installation timelines, content of EnerGuide Assessments, and statements made by the Contractor regarding their experience for the purposes of promoting, marketing, funding, and otherwise operating the Program.

7. Representations, Warranties, and Indemnity

7.1. No Representation or Warranty and No Liability. The Administrator does not make any representation or warranty to the Contractor whatsoever, expressed or implied, in any way relating to the Program, the content of any EnerGuide Assessment, any Scope of Work, any Participant, nor any product or service provided in relation to same. Without limiting the generality of the foregoing, the Administrator will have no liability whatsoever to the Contractor respecting:

7.1.1. the completion, quality, safety, suitability, fitness, workmanship, compliance, or other feature of any Home;

7.1.2. the safety or suitability of any Home for the respective Scope of Work or any associated access to or work relating thereto, and any damage, loss, injury, death, or other consequence suffered by caused to a Contractor in relation to same; and

7.1.3. any damage, loss, injury, death, or other consequence suffered by any person in relation to the Program.

7.2. No Endorsement. With the exception of the Program, the Administrator does not endorse any program, manufacturer, product, measure, contractor, or lender. Notwithstanding that the Program documents and information or the Administrator’s correspondence may expressly reference the names of certain programs, manufacturers, products, measures, contractors, or lenders, such references do not constitute an endorsement thereof, and by corollary, the Administrator does not imply any unsuitability of programs, manufacturers, products, measures, contractors, or lenders not expressly mentioned therein.

7.3. Indemnification. The Contractor will indemnify, protect, and hold harmless the Indemnified Parties from and against all Losses arising out of or in consequence of these Terms, including, without limitation, Losses arising from (a) any breach by the Contractor of its obligations pursuant to the Terms or the Contractor’s participation in the Program; or (b) any claim brought by a third party against the Indemnified Parties relating to actions or omissions of the Contractor.

7.4. Indirect Damages. Notwithstanding anything herein contained to the contrary, in no event whatsoever will the Indemnified Parties be liable for any claim for: (a) punitive, exemplary or aggravated damages; (b) damages for loss of profits or revenue; (c) indirect, consequential or special damages of any kind; or (d) contribution, indemnity or set-off in respect of any claims against the Contractor by any third party.

7.5. Maximum Liability. Without limiting the generality of sections 7.1, 7.2, and 7.4, the maximum total liability of the Indemnified Parties for any Losses whatsoever, under any circumstances, regardless of the cause of action and including without limitation claims for breach of contract, tort, negligence or otherwise, and the Contractor’s sole remedy therefore, will be strictly limited to an award for direct, provable damages not to exceed the amount of $100 CAD.

7.6. Report Breach or Change. If the Contractor is in breach of any requirements set out on https://retrofitassist.ca/, the Program documentation, or these Terms, or the Contractor no longer meets the Eligibility Requirements for any reason, the Contractor will immediately provide the Administrator with notice in writing explaining in reasonable detail the details of such breach or failure to meet Eligibility Requirements.

7.7. Notify Administrator. The Contractor will immediately notify the Administrator of any Participant or third-party complaint, investigation, or enforcement action with respect to any Scope of Work and will commit to satisfy same within a reasonable time frame.

8. Additional Terms.

8.1. All Terms Covenants. Any term herein which requires the Contractor to do or refrain from doing something are covenants, subject to any efforts or limitations ascribed thereto. All such covenants herein are material terms hereof.

8.2. Assignment. The Contractor may not assign all or any part of its rights or obligations hereunder to any person without prior written consent of the Administrator.

8.3. Contra Proferentum. No term, clause, or part of these Terms will be interpreted in favour or not in favour of a party by virtue of the fact that such party solely, primarily or in part prepared, drafted, circulated, or otherwise contributed to the finalization and execution of these Terms.

8.4. Counterparts and Digital Signatures. These Terms may be executed in one or more counterparts, including digitally or physically signed .pdf or digital photograph format documents, each of which will be considered to be an original but all of which together will constitute one and the same document. For greater certainty, a digital signature, whether certificated or not, will be deemed to have the same force and effect of a manual signature.

8.5. Entire Agreement. Except as set out in these Terms, these Terms form the entire agreement between the parties respecting the subject matter herein and supersede and revoke any and all previous discussions, negotiations, arrangements, letters of intent, offers to lease or license, and representations, whether written or oral. There are no covenants, agreements, representations, or warranties between the parties whatsoever other than those set out in these Terms.

8.6. Governing Law.

8.6.1.These Terms are governed by the laws of British Columbia and Canada as applicable.

8.6.2. For greater certainty, if the Home is located within the limits of a regional district, municipality, or reserve, the rules, regulations, bylaws and other ordinances of such regional district, municipality, or reserve are laws for the purposes of these Terms.

8.6.3. Any dispute between the parties which is dealt with by a judge or court will be dealt with exclusively in the courts of British Columbia sitting in Vancouver.

8.7. Headings. Headings have been inserted herein as a matter of convenience and for reference only, and in no way define, limit, enlarge, modify, explain, or clarify the scope, meaning, content, or interpretation of these Terms.

8.8.Independent Legal Advice and Legal Fees. The Contractor has had an opportunity to seek and obtain legal advice or has waived their opportunity to obtain legal advice respecting review of these Terms. The Contractor has read and understands these Terms represents and warrants to the Administrator that it has read and understands these Terms. The Contractor will bear its own legal fees in relation to preparing, reviewing, negotiating, and executing these Terms as well as any legal fees in relation thereto.
8.9. Joint and Several Liability. If the Contractor consists of more than one party, then the obligations of the Contractor will be joint and several.

8.10. Law. Any reference to a statute or law means the statute or law and any regulations made under them as amended, replaced, enacted, or re-enacted from time to time.

8.11. Non-Solicitation. The Contractor will not solicit any customer, supplier, partner, contractor, or other Program participant or affiliate to reduce or curtail its business with the Administrator.

8.12. Notices.

8.12.1.Whenever under these Terms one party is required or permitted to give notice to the other, such notice will be in writing.

8.12.2. Notices to the Contractor may be given by personal service, posting by registered, pre-paid mail to the address or email address provided by the Contractor in the Application Materials, or such other address furnished by the Contractor to the other Administrator in writing during the Term.

8.12.3. Notices to the Administration must be sent to:

PO Box 20129 Fairview PO Vancouver, BC V5Z 1E0

8.12.4. Notices hereunder will be deemed given upon the earlier of delivery or five (5) days after such notice is mailed by registered or certified mail or on the date the notice is sent via electronic mail.

8.13. Privacy. The Contractor irrevocably consents to the Administrator collecting, using, storing, or disclosing of the Contractor’s personal information, including, without limitation, any Confidential Information, in accordance with the Privacy Policy. The Contractor will keep the Confidential Information strictly confidential.

8.14. Relationship. The relationship of the Contractor and Administrator will at all times be that of independent entities. Neither party will represent itself to be an agent, partner, officer, director, or employee of the other party. The relationship under the Terms will not create any legal partnership, joint venture, agency relationship, tenancy relationship, franchise relationship or other form of legal association between the parties that would impose a liability between the parties or to third parties.

8.15. Severability. If any part of these Terms is declared or held invalid for any reason, the invalidity of that part will not affect the validity of the remainder of these Terms, which will continue in full force and effect and be construed as if these Terms had been executed without the invalid part. Notwithstanding any rule of law or equity to the contrary, if any part of these Terms is declared or held invalid for any reason, the provision will only be read down, declared, or held invalid to the extent of the invalidity.

8.16. Successors and Assigns. These Terms are binding and of benefit to each party’s respective executors, administrators, successors, assigns, heirs, and other legal representatives, as the case may be.

8.17. Survival. Save and except for the Contractor’s obligations under section 5 hereof, the representation and warranties made by the Contractor under these Terms will survive the termination of these Terms and the Contractor will remain liable for all covenants set out in these Terms and any contracts entered into as between the Contractor and any third parties which relate to the Program.

8.18. Time is of the Essence. Time is of the essence in these Terms and will remain so notwithstanding any extension or grant of additional time beyond the timelines set out herein by any party.

8.19. Waiver. No condoning, excusing, or overlooking by a party of any term hereof in such party’s favour will operate as a waiver of, or otherwise affect the rights of such party in respect of enforcing such term after such action. No waiver is enforceable unless express and in writing.

[End of Participant Terms & Conditions. Schedule follows.]

SCHEDULE 1: DEFINITIONS

In these Terms, the following capitalized terms have the meanings ascribed to them below, and will apply to the singular and plural forms of each term:
1. Administrator means Community Energy Association.

2. Application means an application to become a Retrofit Assist Contractor, substantially in the form linked here: https://retrofitassist.ca/contractors/ and includes, without limitation:

2.1. A WorkSafeBC Clearance Letter showing the Contractor is in good standing with WorkSafeBC, and, if applicable, has third-party disability coverage; and
2.2. proof that the Contractor holds both: (a) a commercial general liability insurance policy in the amount of two million dollars ($2,000,000.00) per occurrence and with customary and market policy terms; and (b) an errors and omissions insurance in an amount of one million dollars ($1,000,000.00) per occurrence.

3.Application Materials means any information, documents, or materials submitted by the Contractor to the Administrator in relation to the Application, whether or not explicitly requested by the Administrator, and includes, without limitation, the Application.

4. Confidential Information means any information that may be reasonably considered confidential or proprietary to the Administrator and the Participants, including, without limitation, information regarding the application process, the content of any communications between the Administrator and the Contractor or the Contractor and the Participants, and the content of any training materials or presentations provided by the Administrator to the Contractor.

5. Contractor means the individual, company, or organization carrying on the business of providing residential property construction, renovation and repair services, whom wishes to participate in the Program. For further clarity, the Terms may refer to such individual, company, or organization as ‘Contractor’ even after they have become a Retrofit Assist Contractor pursuant to section 4.3 of the Terms.

6. Eligibility Requirements has the meaning given to it in section 4.1 of the Terms.

7. EnerGuide Assessment means an assessment of a Home’s energy performance and includes recommendations for improving energy efficiency conducted by a registered energy advisor and typically includes an assessment of airtightness, insulation levels, the performance of windows and doors, heating, cooling, air circulation and water heating equipment.

8. Home means a single-detached home, mobile home on a permanent foundation, duplex, triplex, row home, or townhome that is: (a) located in a Participating Community; (b) has its own natural gas or electricity meter; and (c) is either owned by a Participant or for which the Participant has authority to undertake a Home Energy Upgrade.

9. Home Energy Upgrade means activities undertaken to improve home comfort and energy performance including, but not limited to, improving the building envelope (with enhanced air sealing, insulation, and windows and doors), upgrading mechanical systems (i.e., space heating, cooling, water heating, and ventilation) with more efficient and lower carbon equipment, and installing renewable energy systems.

10. Home Energy Upgrade Incentive Program means any Home Energy Upgrade related funding, financing, grant, rebate, incentive, or other like benefit offered, without limitation, by FortisBC, BC Hydro, CleanBC, or any Provincial or Federal program, and excludes the Program.

11. Home Performance Contractor Network (HPCN) means a database, that was created and is managed by the HPSC, of skilled and knowledgeable contractors that install energy efficient, lower-carbon home performance solutions for residential renovations in British Columbia and that meet specified accreditation, certification, and management criteria.

12. Home Performance Stakeholder Council (HPSC) means a non-profit association who administers the HPCN.

13. Home Visit means a visit to and inspection of a Home by a Retrofit Assist Contractor to assess any proposed Home Energy Upgrade contemplated by a Participant and gather photographs, measurements, specifications, details, and information reasonably required by the Retrofit Assist Contractor in order to prepare a Quote.

14. Indemnified Parties means the Administrator and its members, directors, employees, contractors, agents, affiliates, and other representatives.

15. Licensed Materials has the meaning set out in Schedule 2 of the Terms.

16. License Restrictions has the meaning set out in Schedule 2 of the Terms.

17. Losses means all losses, claims, demands, payments, damages, judgments, expense, actions, causes of action, and costs.

18. Participating Community means any municipality, village, regional district or other civic region within which the Program is operated.

19. Participant means any resident from a Participating Communities wanting to undertake a Home Energy Upgrade and retain a Retrofit Assist Contractor pursuant to a Service Contract.

20. Privacy Policy means the Administrator’s privacy policy, accessible via the following link: https://retrofitassist.ca/privacy-policy/, as is amended from time to time at the Administrator’s sole, absolute, and exclusive discretion.

21. Program means the Retrofit Assist program as described in these Terms and at https://retrofitassist.ca/ and as amended from time to time at the Administrator’s sole, absolute, and exclusive discretion.

22. Program Benefits means the benefits offered to Retrofit Assist Contractors as part of the Program, and may include, without limitation:

22.1. rights to use certain Administrator created marketing and promotional materials relating to the Program, including a license to use the Licensed Materials, subject to the License Restrictions;
22.2. inclusion in the Program directory made available to Participants;
22.3. the right to identify themselves publicly as an authorized ‘Retrofit Assist Contractor’;
22.4. the right to request assistance with scheduling Home Visits and Site Visits, where practical and possible;
22.5. the right (but not the obligation) to refer Participants to the Administrator to apply for certain benefits available through the Program to Participants;
22.6. reduced time spent answering Participant questions related to rebates, loans, and general retrofit inquiries; and
22.7. access to peer support opportunities, localized training sessions that align with the Program requirements, and current information on any training or wage subsidies available.

23. Program Supports. means the supports offered to Retrofit Assist Contractors as part of the Program, and may include, without limitation:
23.1. delivering marketing and education to residents from Participating Communities regarding the benefits, considerations, and opportunities with relevant Home Energy Upgrades in general and those offered through the Program;
23.2. providing a regularly available inquiry service available to both Participants and Retrofit Assist Contractors on program benefits, rebates, and loans; and
23.3. engaging qualified energy advisors and appropriate industry experts to support Participants and Retrofit Assist Contractors.

24. Quote means a detailed quote that sets out, to the Administrator’s reasonable satisfaction, the Scope of Work and all costs associated therewith, including, without limitation, a breakdown of such costs.

25. Retrofit Assist Contractor means a Contractor that has been approved as a Retrofit Assist Contractor in accordance with section 4.3 of the Terms.

26. Scope of Work means the totality of the work performed by the Retrofit Assist Contractor in performing a Home Energy Upgrade, including, without limitation, all labour, equipment, appliances and materials required to complete the Home Energy Upgrade, and specifically does not include the Home Visit, the Site Visit, and the creation of the Quote.

27. Service Contract means a service contract between the Retrofit Assist Contractor and a Participant, which includes, without limitation, the content of any Quote and Scope of Work approved by such Participant and the Administrator, the terms for invoicing and payment, and warranty protection granted to such Participant respecting any deficiencies in the Scope of Work or in any materials or equipment used in relation to the Scope of Work. Such warranty protection must have a term being the greater of; (a) one (1) year from the date of the installation; or (b) the relevant manufacturer’s warranty.

28. Site Visit means a visit to and inspection of a site on which a Home is located to assess the suitability of a Home Energy Upgrade, including, without limitation, performing a heat load calculation (i.e., CAN/CSA F280) for all quoted heat pump systems to ensure the equipment is sized appropriately for each Home and the Home Energy Upgrade meets utility, CleanBC, and Natural Resource Canada program requirements, and determining that the Home has access to adequate electrical service reasonably required in order to complete any contemplated Scope of Work. A site visit may also be required to develop a quote for insulation, windows/doors, or solar upgrades.

29. Terms means the terms and conditions entered into as between the Administrator and the Contractor and, as applicable, includes Schedule 1 and Schedule 2 attached thereto.

SCHEDULE 2: LICENSED MATERIAL

Licensed Materials means the Retrofit Assist logo, and any additional wordmarks, graphics, photographs or other promotional materials provided by the Administrator to the Retrofit Assist Contractor to help promote the Program.
License Restrictions means that the Retrofit Assist Contractor must:
1. use the Licensed Materials only as outlined in the Program promotional guide and materials provided to Retrofit Assist Contractors;
2. not use the Licensed Materials in any other format, including without limitation, purchased media advertising, social media activity (except for sharing Program social media posts), business cards, vehicle decals, physical signage, or brochures;
3. not use the Licensed Materials to promote other aspects of the Retrofit Assist Contractor’s business that are not relevant to the Program;
4. not use the Licensed Materials on a stand-alone basis on the Retrofit Assist Contractor’s website;
5. when using the Licensed Materials on the Retrofit Assist Contractor’s website, ensure that the Retrofit Assist Contractor’s business name and/or logo is displayed in an equal or more prominent fashion to any Licensed Materials;
6. not allow the Licensed Materials to appear on any of the Retrofit Assist Contractor’s materials under headings such as “Partners,” “Qualified,” “Certified”, or any other term conveying a meaning other than “Authorized Retrofit Assist Contractor”;
7. only use the Licensed Materials while the Retrofit Assist Contractor is not default of any provision of the Terms;
8. not provide any third party with any right to use the Licensed Materials in any manner; and
9. only use the Licensed Materials in the form and in accordance with any directions provided by the Administrator, and not alter, crop, stretch, resize, change the colors of (including by using a black and white version), add graphical elements to, or otherwise change any graphical elements of the Licensed Materials without the prior written consent of the Administrator.